About the Role:

We are seeking a highly organized and results-driven Operations Manager to oversee the daily operations of our business. The ideal candidate will be responsible for improving operational efficiency, managing cross-functional teams, optimizing workflows, and ensuring high-quality service delivery across departments.

Key Responsibilities:

• Oversee and manage the day-to-day operations across departments (e.g., logistics, customer service, finance, HR, production).
• Identify process improvement opportunities and implement efficient systems and workflows.
• Develop and monitor key performance indicators (KPIs) to track operational effectiveness.
• Collaborate with senior leadership to align operational activities with business goals.
• Lead, coach, and develop team members to ensure peak performance and employee engagement.
• Manage budgets, forecasts, and operational costs while identifying cost-saving opportunities.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Prepare and present reports on operational performance and suggest improvement strategies.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 5+ years of experience in operations or business management roles.
• Proven leadership and people management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and tools like ERP, CRM, or project management software (e.g., SAP, Salesforce, Monday.com).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Master’s degree (MBA or equivalent) is a plus.
• Experience in [insert industry if specific, e.g., e-commerce, manufacturing, SaaS, logistics].
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.
• Familiarity with financial management and budgeting.