About Eptain:

At Eptain, we’re changing the way businesses operate by building smart IoT ecosystems and AI-powered SaaS platforms that enable predictive maintenance, automation, and real-time analytics. From AI-enhanced food delivery systems to intelligent e-commerce tools with embedded chatbots, our mission is to revolutionize everyday interactions through digital innovation.

We’re passionate about empowering businesses and customers with technology that works intuitively and drives results. And we know our people are the core of that vision. That’s why we’re on a mission to hire smart, creative minds who want to shape the future — starting now.

The Opportunity:

We are looking for a Digital Sales Specialist to manage a portfolio of SMB clients across North America. Your role will center on upselling and cross-selling Eptain’s cloud-based SaaS solutions, ensuring clients receive ongoing value from their investment, and guiding them seamlessly through product adoption and optimization.

What You’ll Do:

• Build deep understanding of Eptain’s SaaS product portfolio, including AI-enhanced chatbots, IoT solutions, and custom e-commerce platforms.
• Establish and grow value-led relationships with new and existing SMB customers in North America.
• Prioritize and engage with high-potential accounts using customer demographic and behavioral data.
• Leverage internal lead-generation systems and tools (CRM, analytics, inbound lead engines) to identify cross-sell and upsell opportunities.
• Manage the full sales cycle — from opportunity identification to closure — with accuracy and accountability.
• Collaborate with product and solutions teams to align client needs with the right AI/IoT-powered solutions (e.g., chatbot integrations, predictive maintenance tools).
• Work cross-functionally to resolve customer issues and enhance the customer journey.
• Provide timely and insightful updates to leadership on sales pipeline, forecasts, and opportunities.

What You Need to Succeed:

• 3+ years of experience in a digital sales, customer success, or SaaS solution-selling role.
• Experience working with SMB clients, preferably in SaaS or AI-based platforms.
• A consultative, value-selling mindset — ability to lead conversations focused on business outcomes, not just features.
• Strong communication skills (verbal + written), especially for international/NA markets.
• Proficiency with CRM tools (e.g., HubSpot, Zoho, Salesforce), prospecting tools (LinkedIn, ZoomInfo), and lead engagement workflows.
• Strong organizational and follow-through skills.
• Experience or familiarity with AI, chatbots, or IoT solutions is a major plus.
• Comfortable working during US time zones.
• Bachelor’s degree or equivalent in Business, Marketing, Engineering, or a related field.