About Eptain:
Eptain is a technology-forward company building smart IoT ecosystems enhanced with AI, enabling predictive maintenance, real-time analytics, automation, and seamless user experiences. We also develop scalable SaaS platforms for e-commerce, food delivery, and digital engagement — all infused with intelligent chatbot technology.
Our mission is to power the future of digital businesses through frictionless customer experiences and next-gen tech solutions. At the heart of it all: our people. We’re creating a culture where innovative minds thrive, ideas are nurtured, and customer success is everyone’s goal.
About the Role:
As a Customer Success Account Manager, you’ll act as a strategic partner for our clients — guiding them through onboarding, product adoption, and long-term value realization. You’ll manage relationships with SMB and mid-market clients across various industries, ensuring high levels of satisfaction, engagement, and expansion.
Key Responsibilities:
- Own the post-sales customer journey — from onboarding to adoption, renewal, and growth.
- Act as the primary point of contact for a portfolio of clients using Eptain’s SaaS or IoT products.
- Drive product adoption by educating customers on key features and best practices.
- Understand each customer’s business goals and align them with product capabilities.
- Identify opportunities for upselling/cross-selling and collaborate with sales teams to drive revenue.
- Monitor customer health metrics and proactively address risks or support issues.
- Lead regular check-ins, QBRs (Quarterly Business Reviews), and feedback loops with stakeholders.
- Work with internal teams (product, support, development) to resolve issues and advocate for client needs.
- Maintain accurate records in CRM tools (e.g., HubSpot, Salesforce) and contribute to customer success dashboards and reporting.
What You Bring:
- 3+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech-driven environment.
- Familiarity with digital platforms, IoT ecosystems, or AI-based tools is a plus.
- Strong customer-facing and communication skills with a consultative mindset.
- Ability to build trust and long-term relationships with business and technical stakeholders.
- Data-driven approach to identifying trends, customer health, and opportunity areas.
- Experience using customer success platforms and CRM tools.
- Self-starter attitude with the ability to manage multiple accounts and priorities.
- Bachelor’s degree in Business, Marketing, Technology, or a related field.