About the Role:

We are seeking a proactive and detail-oriented Salesforce Administrator to manage, maintain, and optimize our Salesforce CRM system. In this role, you’ll support day-to-day operations, configure features, and work closely with business teams to ensure the platform meets evolving business needs.

Key Responsibilities:

• Serve as the primary point of contact for all Salesforce administration and support needs.
• Perform system configuration, user setup, roles, profiles, permissions, workflows, and validation rules.
• Create and manage custom objects, fields, page layouts, and record types.
• Develop and maintain reports and dashboards for sales, service, and leadership teams.
• Implement and monitor automation (flows, process builder, approval processes).
• Troubleshoot and resolve issues related to Salesforce functionality or integrations.
• Maintain data integrity and cleanliness through regular audits and deduplication.
• Collaborate with stakeholders to gather requirements and improve user experience.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Business, or related field.
• 2–5 years of experience as a Salesforce Administrator.
• Hands-on experience with Salesforce Sales Cloud and/or Service Cloud.
• Strong knowledge of Salesforce best practices, security model, and automation tools.
• Proficient in creating reports, dashboards, and list views.
• Excellent communication and documentation skills.
• Salesforce Administrator Certification (ADM 201) is required or in progress.

Preferred Qualifications:

• Experience with Salesforce Lightning Experience.
• Knowledge of Salesforce integrations (e.g., third-party apps, APIs).
• Familiarity with tools like Data Loader, Workbench, and AppExchange solutions.
• Exposure to Agile/Scrum development environments.
• Additional Salesforce certifications (e.g., Advanced Admin, Platform App Builder) are a plus.